Mobile banking gives you secure on-the-go management of your accounts, so you can check balances, transfer funds, get account updates and even deposit checks. Use the app to find a branch or ATM and even get driving directions.
Bank by phone app, tablet app, text banking or mobile browser - anywhere, any time and any way you want.
With Cross Keys Bank Mobile Apps, you can complete a full range of banking transactions all from the convenience of your iPhone, iPad, Android Phone, Android Tablet or Kindle Fire. Simply download the mobile app and log in with your Cross Keys Bank Online Banking User ID and password.
The CKB Mobile App Allows You To:
- Check balances
- Check transaction history
- Check account details
- Make loan payments
- Pay a bill
- Transfer money
- Check payment history
- Mobile check deposit^
- Find Branch and ATM details
^Deposit checks up to $25,000.00. Dependent upon the autofocus capabilities of the device camera.
- iPhone App
- Android Phone App
- Mobile Browser (Windows Phone, Blackberry)
- Text Banking (any phone with SMS)
- iPad App
- Android Tablet App
- Kindle Tablet App
Q: What is required to enroll for Mobile Banking?
A: You must be successfully enrolled for Online Banking and know the answers to your Security Questions.
Q: How do I enroll for Mobile Banking?
A: You must download the app for your specific device or click on the link for the Mobile Browser. You will then log into Mobile Banking with your Access ID and passcode. You will be asked one of your Security Questions as verification.
Q: Can I reset my passcode from Mobile Banking?
A: You can only reset your passcode from Online Banking not from within Mobile Banking.
Q: What is the fee for Mobile Banking?
A: CKB Mobile Banking is a complimentary service that we provide to Cross Keys Bank customers. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Q: What accounts can I access with Cross Keys Mobile Banking service?
A: Cross Keys Mobile Banking allows you to access any of your accounts available for access within Online Banking.
Q: What is Touch ID?
A: Touch ID is Apple's fingerprint authentication technology. If you have the iPhone 5s or a later model, you can use your fingerprint instead of your passcode to log into your Cross Keys Mobile Banking (you must still use your passcode to access BillPay).
Q: What is Text Banking?
A: Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode. How to activate Text Banking
Q: What is the CKB Text Banking shortcode?
A: All Text Banking text messages should be sent to 96865
Q: Can I use both Text Banking and Mobile Banking on my phone?
A: Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.
Q: Will I receive unsolicited text messages?
A: No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Notify Me Mobile Alerts.
NOTE: You can check for additional available commands by activating your phone and sending C to 96865.
Mobile Deposit FAQs
Q: What is Mobile Check Deposit?
A: Mobile Check Deposit is a convenient, easy way to deposit checks from your mobile phone into one of your accounts. With the Cross Keys Bank Mobile Banking app on your iPhone®, Android® Phone, iPad®, Android Tablet® or Kindle Tablet, you can take a photo of your check, enter the check information and securely submit your deposit for processing.
Q: How do I access Mobile Check Deposit?
A: You must download the App and enroll your device. Then log in with your Online Banking Credentials.
Q: How should I endorse checks that I submit through Mobile Remote Deposit?
A: Each check MUST be endorsed on the back as follows:
- The payee's signature
- last 4 digits of the account number
- Today's date (mm/dd/yyyy)
- print "Cross Keys Mobile Deposit Only"
PLEASE NOTE: If the back of the check is not properly endorsed, Cross Keys will reject the check and you will be asked to resubmit the deposit.
Q: When will my deposit be credited to my account?
A: Deposits made before 3PM CST will be available the next business day. Deposits made after 3pm CST will not be available for 2 business days. Items will not be memo posted to your account.
Q: What should I do with the hard copies of my checks?
A: After successfully submitting a deposit with Cross Keys Bank Mobile Check Deposit, it is advisable that you keep all original documents for 10 days then shred the items.
Q: How much is the deposit limit?
A. You cannot deposit a check over $24,999.99.
Q: I get an error that states my camera access is unavailable or restricted. How can I make my app work?
A. Verify in your Phone Settings that you have Allowed Cross Keys to have access to the Camera within the Cross Keys Bank App.