Phone: 888-766-3246
Bank On-the-Go with Cross Keys Bank.
We know that managing your finances is more important than ever and you need to access your account how you need to, when you need to. Mobile Banking services from Cross Keys Bank gives you flexible access to your accounts when you need it via text message, web browser or a mobile phone app.
Mobile Banking lets you securely access many of the same features that are available with your Internet Banking account, just through your mobile phone. It is safe, convenient and easy for you to access your accounts on-the-go.
Smartphone owners -- stay connected while on the go with our FREE Mobile App.* Check your account balance, review recent transactions, make bill payments, transfer money between your eligible accounts and even locate the nearest branch or ATM.
Currently apps are available for iPhone**, Android***, Blackberry and Windows phones.
» To access any of our Mobile Banking offerings you must first enroll by Logging into your Internet Banking. Click on the User Services tab >Click on the Mobile Enrollment link
Your account information is never more than a text away with Text Banking. Simply text one of the commands, like "B," to the short code 96865 and your account will text you back.
» To access any of our Mobile Banking offerings you must first enroll by Logging into your Internet Banking. Click on the User Services tab >Click on the Mobile Enrollment link
Enjoy many of the time saving features of Internet Banking right from your mobile device -- FREE* Check your account balance, review recent transactions, make bill payments, transfer money between your accounts and even locate the nearest branch or ATM from almost anywhere.
» To access any of our Mobile Banking offerings you must first enroll by Logging into your Internet Banking. Click on the User Services tab >Click on the Mobile Enrollment link
* Cross Keys Bank does not charge a fee for Mobile Banking. However, message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Cross Keys Bank products, services and prices are subject to change. Also, a supported mobile device is needed to use the Mobile Banking App.
**Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later
***Requires Android OS 1.5 and up
Q: What is the Cross Keys Mobile Banking service?
A: Mobile banking is now available at Cross Keys Bank and it is quick and easy to use! To access any of our Mobile Banking offerings you must first enroll by Logging into your Internet Banking. Click on the User Services tab >Click on the Mobile Enrollment link
Our mobile banking service will provide you with the following capabilities:
Mobile banking will provide you with the convenience and security you need to meet your on-the-go lifestyle!
For more information, please contact customer support at postmaster@ckbonline.com or 1-888-766-3246.
Q: How much does this service cost?
A: There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Q: Which wireless carriers are supported?
A: We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.
Q: Do I need a text message or data plan?
A: Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.
Q: I'm not enrolled for Internet Banking. Can I still use this?
A: You must first enable your bank account(s) for online banking before using mobile.
Q: What is Activation?
A: Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.
Q: How do I access Cross Keys Mobile Banking
A: You must first enroll by Logging into your Internet Banking.
Q: What accounts can I access with Cross Keys Mobile Banking service?
A: Cross Keys Mobile Banking allows you to access any of your accounts available for access within Internet Banking.
Q: Can transfers be made using Cross Keys Mobile Banking service?
A: Immediate internal transfers can be made using the mobile service. The transfers
page will list all approved online transfer accounts.
Q: What is Cross Keys Bank Text Banking?
A: Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.
Q: What is Cross Keys Bank shortcode?
A: All text messages should be sent to 96865
Q: Can I use both Text Banking and Mobile Banking on my phone?
A: Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.
Q: Is Text Banking supported on my phone?
A: Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.
Q: Will I receive unsolicited text messages?
A: No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.
What are the Text Banking commands?
FUNCTION COMMAND DESCRIPTION
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Cross Keys Bank Mobile Browser website
Stop S De-activate all Cross Keys Bank text services
NOTE: You can check for additional available commands by activating your phone and sending C to 96865.
Cross Keys Bank, Member FDIC, Equal Housing Lender
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