Phone: 888-766-3246

Mobile Banking

CKB-On-the-Go

It's all in the palm of your hand. Mobile banking gives you secure on-the-go management of your accounts, so you can check balances, transfer funds, get account updates and even deposit checks.

Bank by phone app, iPad app, text banking or web browser - anywhere, any time and any way you want.

With Cross Keys Bank Mobile Apps, you can complete a full range of banking transactions all from the convenience of your iPhone, iPad, or Android. Simply download the mobile app and log in with your Cross Keys Bank Online Banking User ID and password.

CKB App

The CKB iPad App Allows You To:

The CKB Mobile App Allows You To:

*To access any of our Mobile Banking offerings you must first enroll by Logging into your Internet Banking. Click on the User Services tab >Click on the Mobile Enrollment link

.SMS Text Messaging

Your account information is never more than a text away with Text Banking. Simply text one of the commands, like "B," to the short code 96865 and your account will text you back.

Mobile Website

Enjoy many of the time saving features of Internet Banking right from your mobile device – FREE* Check your account balance, review recent transactions, make bill payments, transfer money between your accounts and even locate the nearest branch or ATM from almost anywhere.

Cross Keys Bank does not charge a fee for Mobile Banking. However, message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Cross Keys Bank products, services and prices are subject to change. Also, a supported mobile device is needed to use the Mobile Banking App.

**Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later

***Requires Android OS 1.5 and up

FAQs

iPhone Mobile Banking Activation Code Instructions

iPad Mobile Banking Activation Code Instructions

Text Banking Mobile Banking Activation Code Instructions

Q: What is the Cross Keys Mobile Banking service?

A: Mobile banking is now available at Cross Keys Bank and it is quick and easy to use! To access any of our Mobile Banking offerings you must first enroll by Logging into your Internet Banking. Click on the User Services tab >Click on the Mobile Enrollment link


Our mobile banking service will provide you with the following capabilities:


Mobile banking will provide you with the convenience and security you need to meet your on-the-go lifestyle!


For more information, please contact customer support at postmaster@ckbonline.com or 1-888-766-3246.


Q: How much does this service cost?

A: There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.


Q: Which wireless carriers are supported?

A: We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.


Q: Do I need a text message or data plan?

A: Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.


Q: I'm not enrolled for Internet Banking. Can I still use this?

A: You must first enable your bank account(s) for online banking before using mobile.


Q: What is Activation?

A: Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.


Q: How do I access Cross Keys Mobile Banking

A: You must first enroll by Logging into your Internet Banking.


Q: What accounts can I access with Cross Keys Mobile Banking service?

A: Cross Keys Mobile Banking allows you to access any of your accounts available for access within Internet Banking.


Q: Can transfers be made using Cross Keys Mobile Banking service?

A: Immediate internal transfers can be made using the mobile service. The transfers

page will list all approved online transfer accounts.


Text Banking


Q: What is Cross Keys Bank Text Banking?

A: Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.


Q: What is Cross Keys Bank shortcode?

A: All text messages should be sent to 96865


Q: Can I use both Text Banking and Mobile Banking on my phone?

A: Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.


Q: Is Text Banking supported on my phone?

A: Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.


Q: Will I receive unsolicited text messages?

A: No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.


What are the Text Banking commands?

Text Banking Commnands Table


NOTE: You can check for additional available commands by activating your phone and sending C to 96865.